Group Classes:

• Dogs must not display aggressive behaviour towards other dogs or other people in the class
• Your dog must be healthy and free from contagious diseases, bitches in heat are unfortunately not permitted in class
• We welcome your whole family, including young children, handlers must be at least 10 years of age (accompanied by an adult over the age of 18) and any younger handlers under 18 must be accompanied by an adult (please note that we offer a kids and dogs obedience/agility session subject to minimum numbers)
• Vaccinations- for puppy classes the first set of vaccinations and first deworming records must be provided.  We also ask that all dogs are up to date on their Rabies vaccinations and meet the local dog owner requirements.

Aggressive dogs:

• If the Instructor consider a dog to be inappropriate for group classes, All Day Dog Adventures reserves the right to remove the dog and handler from the programme. This step will only be taken as a last resort after discussion with the owner.
• The client may wish to request a refund- this must be requested within 14 days from the dog’s removal from the class
• Alternatively, the remaining/unused class fees can be applied as credit towards a private consultation

Disruptive handlers

• If an Instructor deems a handler to be disruptive or inappropriate for group class, All Day Dog Adventures reserves the right to remove the handler from the programme

General class policies:

• Class times are listed under each individual service information section
• Please arrive 5 mins before the class start time
• Please do not use the equipment prior to the class commencing and being instructed to by the Instructor
• Adverse weather conditions may affect the class schedule and we will notify clients of cancellations at the earliest opportunity.  Cancelled classes will be rescheduled
• Please be courteous of our neighbors when arriving and leaving the training facility and park in the designated parking area
• Make sure you have FUN!

Refunds/Exchanges

• Classes- Please provide a minimum of 5 days notice if you are not intending to take part in the class & request a full refund
• Private Training- you must notify us of your cancellation no later than 5 days prior to your appointment to receive a full refund.
• Refunds may be subject to a 5% administrative fee to cover the cost of our bank fees/credit card processing fees
• Please contact our office if you have any concerns you wish to raise which we hope to address in a satisfactory manner

Bookings

• The class fee and private fee balance are due prior to class or appointment to secure your space.