Group Classes:

• Dogs must not display aggressive behaviour towards other dogs or other people in the class
• Your dog must be healthy and free from contagious diseases, bitches in heat are unfortunately not permitted in class
• We welcome your whole family, including young children, handlers must be at least 10 years of age (accompanied by an adult over the age of 18) and any younger handlers under 18 must be accompanied by an adult (please note that we offer a kids and dogs obedience/agility session subject to minimum numbers)
• Vaccinations- for puppy classes the first set of vaccinations and first deworming records must be provided.  We also ask that all dogs are up to date on their Rabies vaccinations and meet the local dog owner requirements.

Aggressive dogs:

• If the Instructor consider a dog to be inappropriate for group classes, All Day Dog Adventures reserves the right to remove the dog and handler from the programme. This step will only be taken as a last resort after discussion with the owner.
• The client may wish to request a refund- this must be requested within 14 days from the dog’s removal from the class
• Alternatively, the remaining/unused class fees can be applied as credit towards a private consultation

Disruptive handlers

• If an Instructor deems a handler to be disruptive or inappropriate for group class, All Day Dog Adventures reserves the right to remove the handler from the programme

General class policies:

• Class times are listed under each individual service information section
• Please arrive 5 mins before the class start time
• Please do not use the equipment prior to the class commencing and being instructed to by the Instructor
• Adverse weather conditions may affect the class schedule and we will notify clients of cancellations at the earliest opportunity.  Cancelled classes will be rescheduled
• Please be courteous of our neighbors when arriving and leaving the training facility and park in the designated parking area
• Make sure you have FUN!

Refunds/Exchanges

• We are a small, local business and take your pet's training very seriously. We put effort into every class and training plan for each and everyone of our clients. Our trainers spend a lot of time and money to gain the knowledge, experience, and professional credentials necessary to be able to help you communicate with your pet. For these reasons, refunds will not be given at any time or for any reason.
• In some cases, a credit may be given or a transfer may be permitted. This occurs on a case-by-case basis and is not guaranteed. We suggest being sure you have selected the appropriate dates for class or appointments prior to registration and that you are able to commit to working with your dog.
• Please contact our office if you have any concerns you wish to raise which we hope to address in a satisfactory manner.

Bookings

• The class fee and private fee balance are due prior to class or appointment to secure your space.